Privacy Policy

At Desert Spine and Pain, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, request an appointment, or otherwise engage with our services. As a medical provider, we also uphold strict compliance with all federal healthcare privacy laws, including HIPAA.

1. HIPAA Compliance and Protected Health Information (PHI)

We are committed to safeguarding your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and related laws. Any personal health information you provide to us via online forms, email, or phone is used solely for:

• Treatment planning and medical consultations

• Appointment scheduling and reminders

• Insurance and billing purposes

• Internal operations and quality assurance

We do not sell or disclose your PHI to third parties for marketing or any non-treatment-related purposes.

2. Information We Collect

a. Information You Voluntarily Provide:

• Name, phone number, email address

• Medical details submitted via forms (symptoms, injury type, etc.)

• Appointment requests and insurance-related information

b. Information Collected Automatically:

When you visit https://desertspineandpain.com, we may collect non-personally identifiable data such as:

• Browser and device type

• IP address and geolocation

• Pages visited, duration of visit, referring URL

• Site search queries (if applicable)

This data helps us improve site functionality, user experience, and online marketing efforts.

3. Use of Information

We use your information to:

• Respond to inquiries and schedule appointments

• Provide relevant care-related communication

• Improve website content and navigation

• Ensure legal and security compliance

• Conduct analytics via HIPAA-compliant platforms where applicable

4. Cookies and Analytics Tools

We use tools like Google Analytics, Meta Pixel, and healthcare-compliant CRM systems to better understand how visitors use our site. These tools may use cookies or similar technologies to collect anonymized data about user behavior. This does not include PHI unless explicitly submitted by you via a form.

You can disable cookies through your browser settings at any time.

5. Third-Party Services and Security

We may work with secure third-party vendors (e.g., for hosting, appointment reminders, analytics). We only engage with vendors who meet security and privacy standards appropriate for healthcare organizations.

All form submissions are encrypted via SSL/TLS protocols to protect information during transmission.

6. Appointment Forms and Communication

When you fill out an appointment or contact form, the information is routed to our secure internal system for follow-up. You may also be contacted via phone, email, or text by a team member for scheduling or clarification purposes.

Please do not use general contact forms to submit urgent medical information or emergencies. Instead, call us directly.

7. Patient Portal and Medical Records

If your care includes access to a patient portal, that platform will have its own separate login credentials and privacy terms. Access to your full medical records, prescriptions, test results, or diagnostic reports is governed by HIPAA and separate Notice of Privacy Practices, available in-office upon request.

8. Your Rights

You have the right to:

• Access your submitted data

• Request correction or deletion of your personal information

• Opt out of non-essential communication

• File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your HIPAA rights have been violated

To exercise any of these rights, contact us using the details below.

9. Children’s Privacy

Our services are intended for individuals age 13 and older. We do not knowingly collect personal information from children without verifiable parental consent.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted to this page with a revised “Effective Date.” Please review periodically for updates.

11. Contact Information

Desert Spine and Pain

Phoenix, Arizona
(602) 566-9500
[email protected]
https://desertspineandpain.com